FAQs
Where do you deliver?
We deliver everywhere across Egypt, including Cairo and all other governorates.
How long does delivery take?
Delivery takes 21-30 days in Cairo, and 21-30 days for other governorates.
Can I return or exchange my order?
Yes, you can request a return or exchange within 3 days of receiving your order. The item must be unused, in its original condition and packaging. For more details, please check our Return & Exchange Policy.
How do I request a return or exchange?
Please fill out our return/exchange form [insert link if available] within 3 days of receiving your order. Our team will review your request as soon as possible.
Are shipping fees refundable?
No, shipping fees are non-refundable. Additionally, a 75 EGP handling fee will be deducted from refunded amounts.
Can I return items on sale?
Unfortunately, sale items cannot be returned or exchanged.
What payment methods do you accept?
We accept cash on delivery and InstaPay.
How do I track my order?
Once your order is shipped, you will receive a tracking number via SMS or email.
Who do I contact for support?
You can reach us at [your customer support email or WhatsApp number] for any questions or assistance.
Have a question
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